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Operations and Dispatch journey playbook

Stabilize day-to-day execution by linking dispatch actions with readiness, yard, and field continuity signals.

Journey objective

Higher-confidence assignments with fewer preventable exceptions.

Success signals

  • Higher-confidence assignments with fewer preventable exceptions.
  • More predictable gate-to-dock-to-load execution cadence.
  • Durable field updates across offline and reconnect windows.

Stage 1: Platform guardrails

Set architectural boundaries and shared runtime expectations before workflow tuning.

Shared runtime primitives

Routing and geofence capabilities are implemented as shared libraries consumed across operational products.

Open route

Operational ownership boundaries

Product ownership boundaries are explicit so dispatch, maintenance, yard, and personnel decisions stay consistent.

Open route

Stage 2: Solution activation

Run solution playbooks that connect persona priorities to workflow-level outcomes.

Dispatch confidence

Dispatch decisions are anchored in shared readiness and asset state before assignment.

Open route

Yard throughput

Site execution is coordinated through shared gate, dock, and appointment workflows.

Open route

Field execution continuity

Trip and compliance actions remain durable through offline capture and replay.

Open route

Stage 3: Feature verification

Validate route-level behavior in product and feature pages tied to these solutions.

Dispatch Operations

Verify the feature route used in the dispatch confidence pathway.

Open route

Readiness and Eligibility

Verify the feature route used in the dispatch confidence pathway.

Open route

Asset Dispatchability

Verify the feature route used in the dispatch confidence pathway.

Open route

Gate Operations

Verify the feature route used in the yard throughput pathway.

Open route

Proof model

Journey-level proof

  • Operational manager pain points and solution framing are defined in the value map.

    verified

    docs/marketing/value-map.md · The Operations / Dispatch Manager

  • Routing provider module is documented and implemented as shared platform capability.

    verified

    docs/products/ironkernel/product.md · Module Catalog > Routing Provider

    Code: backend/libs/routing

  • Geofence engine module is documented and implemented for cross-product use.

    verified

    docs/products/ironkernel/product.md · Module Catalog > Geofence Engine

    Code: backend/libs/geofence

  • Crew ownership and decision boundaries are defined as normative behavior.

    verified

    docs/products/crew/product.md · Canonical Ownership & Decision Boundaries (Normative)

  • CMMS integration contracts define cross-product operational boundaries.

    verified

    docs/products/cmms/product.md · Cross-Product Integration Contracts

  • TMS load lifecycle orchestration includes planning, persistence, and downstream contract surfaces.

    verified

    docs/products/tms/product.md · Module Catalog > Load Lifecycle and Planning

    Code: backend/services/tms/internal/modules/loads

    Contract: proto/tms/loads/v1