What this persona cares about
Priorities and pain points at first review stage.
Priorities
- Faster capture of billable execution events.
- Lower leakage from missing operational evidence.
- Clear dispute-resolution traces from field to back office.
Pain points
- Revenue leakage from missed detention and exception events.
- Delayed invoicing due to incomplete operational documentation.
- Settlement disputes from inconsistent execution records.
Platform focus
- Use contract-backed events for reliable revenue and settlement transitions.
- Leverage shared primitives to maintain timing and route consistency.
- Validate financial evidence flows with platform and solution route proofs.