What this persona cares about
Priorities and pain points at first review stage.
Priorities
- Margin protection through coordinated capacity decisions.
- Reduced system fragmentation and handoff overhead.
- Operational risk visibility before enterprise impact.
Pain points
- Fragmented tooling obscures cross-product performance signals.
- Commercial and execution teams optimize local metrics instead of shared outcomes.
- Risk posture is hard to prove quickly during customer or board reviews.
Platform focus
- Establish executive confidence in cross-product contract governance.
- Ensure ownership boundaries align with risk and accountability controls.
- Use platform proof routes to validate enterprise readiness claims.